Our Commitment to You

Our aim at Purple is, and has always been, to provide accessible services for all our customers. We strive to continue to progress, and we realise there is still more to do in this area in order for us to become fully accessible to all of our customers, but we are determined to ensure we do it.

We take our responsibilities in this area very seriously, and regularly engage with our disability community to access their knowledge about their accessibility requirements, and how best to improve our products and services. We welcome the insight that this regular dialogue brings.

Conformance Statement

Purple are committed to testing and delivering all web content on the website to WCAG 2.2, level A, AA & AAA compliance. We are working toward this by testing our web pages and content against the new WCAG 2.2 checkpoints and by using our tests that have disabilities. 

We are aware that some parts of this website are not yet fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • most older PDF documents are not fully accessible to screen reader software
  • any live video streams do not currently have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Third-party functionality and services

We may use third parties to deliver functionality and services that we cannot perform ourselves. Wherever possible we work with third parties to ensure that the service they products are accessible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Other help available

Our website offers you a range of options to change the accessibility settings of the site by selecting the accessibility icon on the top right of the page.

Web Accessibility Initiative’s Better Web Browsing: Tips for Customising your Computer to assist in customising your experience using accessibility features already on your computer.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.  Please email accessibility@wearepurple.org.uk